Return and Refund Policy
Policy Overview
At Timelessbee we are committed to ensuring your satisfaction with our products. Please review our return and refund policy below for more details.
Returns
Eligibility:
We understand that sometimes mistakes happen, and we're here to make it right. Items are eligible for a refund under the following conditions:
•	Incorrect Item: If you receive the wrong item in your order.
•	Broken or Damaged Item: If your item arrives damaged or in a non-functional state.
Please note that used items are not eligible for a refund.
Return Window:
You have 3 days from the date of purchase to initiate a return.
Return Method:
To request a refund, please contact our shop at: 0799313618 or on email admin@timelessbee.store. Our customer service team will guide you through the refund process.
Refund Processing Time:
Refunds will be processed within 3 days after the return is approved.
Shipping and Return Shipping Charges
Customers are responsible for covering both the shipping and return shipping charges when returning items for a refund. We recommend using a track able shipping method.
Exchange Option
If you prefer an alternative to a monetary refund, we offer an exchange option. You can exchange the item for a replacement or a different product of equal value.

Exceptions to Refund Policy
Please note that we do not provide refunds for damaged or defective goods if they arrived in good condition initially. In such cases, we encourage you to reach out to us for assistance with any warranty or replacement options.
Exchange Method:
Exchanges are handled in-store.
How to Return or Exchange
Visit Us:
Bring the product and your receipt to our store.
Inspection:
Our staff will inspect the product to ensure it meets our return criteria.
Process:
Complete the return or exchange process, and you’ll receive a refund or exchange based on your preference.
Contact Us
For further assistance or questions, please contact us at 0799313618 or send an email to admin@timelessbee.store
Policy Updates
We reserve the right to update or modify this refund policy as needed. Any changes will be posted on our website, and customers will be notified of such changes.

Shipping Policy
1. Delivery Coverage
We offer countrywide delivery, serving customers both in Nairobi and other counties across Kenya.
2. Delivery Times
•	 Nairobi and Environs: Orders placed within Nairobi typically enjoy a speedy delivery, with delivery times ranging from 1 to 3 hours. We strive to ensure that deliveries within Nairobi are completed on the same day as the order is placed.
•	 Outside Nairobi: For customers outside Nairobi, we aim to deliver your orders within 1 to 2 business days.
3. Delivery Fees
Our delivery fees are location-dependent and may vary. Please note that we do not charge any additional handling fees.
4. Order Processing
Orders are typically processed and prepared for shipment within 1 to 2 business days after your order is placed. Upon placing an order, our team will reach out to you to confirm the details of your order.
5. Order Tracking
Customers will receive order tracking information via WhatsApp. This information allows you to monitor the status and progress of your order.
6. Extra Delivery Charges
Please be aware that shipping to certain areas, including Lamu, Lodwar, Tana River, Moyale, Wajir, Marsabit, and Samburu, may require additional delivery charges. Kindly contact our customer service team for specific details on extra charges related to these regions.
7. Returns and Refunds
If you wish to return an item, please contact our office using the provided contact information. Please note that customers are responsible for covering the shipping charges associated with returns. Items are eligible for return if they are in their original packaging and have not been altered.
Contact Information
For any shipping-related inquiries or to initiate a return, please contact our office at 0799313618. Our customer service team is available during 8am-5pm and will be happy to assist you.
Policy Updates
We reserve the right to update or modify this shipping policy as needed. Any changes will be posted on our website, and customers will be notified of such changes 
Customer Responsibilities
Customers are responsible for providing accurate shipping information. Any additional charges incurred due to incorrect information will be the responsibility of the customer.