Frequently Asked Questions

Please read our FAQ before sending us a message.

Our delivery fees are location-dependent and may vary. Please note that we do not charge any additional handling fees. Delivery within CBD is 100/=

Pick up from our shop does not attract any fee.

Accepted payment methods include; MPESA, Cards and PayPal.

Nairobi and Environs: Orders placed within Nairobi typically enjoy a speedy delivery, with delivery times ranging from 1 to 3 hours. We strive to ensure that deliveries within Nairobi are completed on the same day as the order is placed.

Outside Nairobi: For customers outside Nairobi, we aim to deliver your orders within 1 to 2 business days.

Note: Weekends and Holidays can also affect processing and delivery times.

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

When you place an order on Timeless Bee, several steps occur before your item is shipped. Here’s a breakdown of the process:

Order Confirmation: Once you place an order, Timeless Bee sends you an order confirmation via email. This includes details about your purchase, estimated delivery dates, and order tracking information.

Payment Processing: Timeless Bee processes your payment, including verifying your payment method and ensuring the funds are available. Pay on Delivery (P.O.D) available for orders within Nairobi.

Inventory Check: Timeless Bee checks its inventory to confirm that the item is in stock. If it’s available, the order moves to the next step; if not, you may be notified that the item is back-ordered or unavailable.

Delivery: Finally, the package is delivered to your address.

*Delivery will only be made after our dispatch team has verified the order with you over the phone

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